Resources

BULLYING IN THE WORKPLACE

www.bethboynton.com
Author of Beth Boynton,Confident Voices:
The Nurses’ Guide to Improving Communication & Creating Positive Workplaces
Radio Interview: Why nurses’ voices are important and creating positive workplaces in healthcare.
Portsmouth Community Radio: “What Can I Say?” with Hosts Rob Kanzar and Robin Nitschelm
eNewsletter: Confident Voices for Nurses: The Resource for Creating Positive Workplaces
Nurses and others welcome.
To sign up for her newsletter: www.bethboynton.com
Beth Boynton, RN, MS is a National Speaker, Coach, Trainer specializing in respectful communication in healthcare. She is author of the book, Confident Voices: The Nurses’ Guide to Improving Communication & Creating Positive Workplaces, and her monthly newsletter which focuses on creating positive workplaces has drawn attention from nurses all over the US. She can be reached at bbbboynton@earthlink.net or 1-207-752-0826.

Alan Rosenstein, MD, MBA
Disruptive Behavior Specialist

David Yamada
Law Professor Suffolk University
Minding the Workplace
The New Workplace Institute Blog, hosted by David Yamada
This blog is dedicated to news and commentary about work and employment relations. Dignity at work, workplace bullying, employment & labor law, and psychologically healthy work environments are recurring themes.

MEDICAL ERRORS
One of Avoid Medical Errors Magazine’s authors, Elizabeth Bewley has articles and videos on www.killercure.net.

COMPARISON SITES
These sites allow you to get data about healthcare facilities and providers.
Hospitals
Healthgrades helps you find a doctor, hospital or nursing home and provides data about top quality facilities. See the videos on this page on choosing a hospital: http://www.healthgrades.com/cms/video/

Check out Hospital Compare. This site lets you compare up to 3 hospitals based on your zip code. You will be able to compare certain measures of performance and patient satisfaction.

Research the hospital on the website of The Joint Commission in the Quality Check section at This information is derived from surveys of the facilities as well as complaints.

Leapfroggroup.com asks hospitals for information regarding quality measures. Reporting is voluntary.

Nursing homes
America’s Best Nursing Homes and Senior Housing US News and World Reports

GOVERNMENT PATIENT SAFETY ORGANIZATIONS
Agency for Healthcare Research and Quality
The Agency for Healthcare Research and Quality’s (AHRQ) mission is to improve the quality, safety, efficiency, and effectiveness of health care for all Americans. As 1 of 12 agencies within the Department of Health and Human Services, AHRQ supports research that helps people make more informed decisions and improves the quality of health care services. AHRQ was formerly known as the Agency for Health Care Policy and Research. Download the 20 tips to help prevent medical errors fact sheet

HEALTHCARE CONSUMER SITES
Mary Ellen Mannix, James’s Project
The mission of James’s Project is to find, support, and help work that protects infants in their first year of life. James died from a series of medical errors. With a lack of pediatric patient safety in US hospitals, infants are among the most vulnerable in hospitals. James’s Project safe guards the physical, emotional, and familial growth during the first year.

CAREGIVER SITES
Alzheimer’s Association
National Association of Professional Geriatric Care Managers
American Geriatric Society Foundation for Health in Aging
Geriatric Mental Health Foundation

BABYBOOMERS
Boomer Information
Boomer Women
Boomer Travel
AARP

INFECTION CONTROL
Dr. Will Sawyer, Henry The Hand focuses on hand washing.

NON-PROFIT PATIENT SAFETY ORGANIZATIONS
The Institute of Medicine (IOM)
An independent, nonprofit organization that works outside of government to provide unbiased and authoritative advice to decision makers and the books, Crossing the Quality Chasm, and To Err is Human.

The Joint Commission
An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 18,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.
Information about Sentinel Events and “Speak Up”

National Patient Safety Foundation
NPSF is an independent, not-for-profit 501(c)(3) organization.

Premier Safety Institute
This is a section of the Premier Healthcare, an alliance of more than 2,300 hospitals and 64,000 other healthcare sites. The Premier Safety Institute offers a public access, password-free Web site with extensive resources and downloadable documents, guidelines, sample policies, and slide presentations on patient, worker, and environmental safety issues in health care.

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